HOW CAN I CONTACT TORQUE RANCH MOTORS?
You can contact our team by email or phone:
Email: info@torqueranchmotors.com
Phone: (737) 864-6280
Business hours:
Monday–Friday: 7:00 AM–6:00 PM
Saturday–Sunday: Closed
We respond as promptly as possible during normal business hours. Complex fitment, availability, freight, and special-order questions may require additional research.
DO YOU SHIP THROUGHOUT THE UNITED STATES?
Torque Ranch Motors currently accepts standard online checkout orders for eligible delivery addresses within the United States.
Available shipping methods and charges depend on the products ordered, destination, package dimensions and weight, carrier services, and any oversized, freight, hazardous-material, or delivery requirements.
Complete shipping terms are available in our published Shipping Policy.
HOW LONG DOES ORDER PROCESSING TAKE?
Processing time varies by product and availability.
In-stock, special-order, made-to-order, backordered, oversized, hazardous, and freight products may have different processing requirements.
Any processing or delivery estimate shown on a product page, at checkout, or in an order communication is an estimate and is not guaranteed unless expressly stated otherwise.
Orders placed on weekends or holidays begin processing on the next business day.
ARE ALL PRODUCTS SHOWN ONLINE PHYSICALLY STOCKED IN HUTTO?
No. Products shown in the online store are not necessarily physically stocked at our Hutto location.
Online availability may represent products available for fulfillment, special order, backorder, or other approved ordering methods.
Contact us before ordering when immediate availability, a specific delivery date, or local availability is essential.
WHAT DOES “SPECIAL ORDER” MEAN?
A special-order product is obtained specifically for the customer after the order is accepted.
Special-order products may require additional processing time and may not be cancelable or returnable after the order has entered fulfillment.
Any product-specific terms shown on the product page or communicated before purchase also apply.
WHAT HAPPENS IF A PRODUCT IS BACKORDERED OR BECOMES UNAVAILABLE?
Product availability can change after an order is submitted.
If a product becomes unavailable, materially delayed, restricted, or cannot be fulfilled as ordered, Torque Ranch Motors will contact you using the information provided with the order.
Available options may include:
• Waiting for the product
• Approving a revised estimated timeframe
• Selecting an available alternative
• Canceling the affected unshipped item for a refund
We will not substitute a materially different product without your approval.
HOW ARE FREIGHT AND OVERSIZED PRODUCTS SHIPPED?
Large, heavy, oversized, hazardous, or LTL freight products may require:
• Freight service
• Additional handling
• A residential-delivery surcharge
• Liftgate service
• A delivery appointment
• A suitable delivery location
• Additional information from the customer
Freight shipments should be inspected before signing whenever possible. Visible damage or shortages should be noted on the delivery receipt.
Additional freight services requested at delivery that were not included in the original shipping charge may result in additional charges.
ARE ESTIMATED SHIPPING OR DELIVERY DATES GUARANTEED?
No. Processing times, transit times, and delivery dates are estimates unless expressly guaranteed in writing.
Delivery may be affected by product availability, carrier delays, severe weather, freight scheduling, address problems, holidays, transportation restrictions, or other circumstances outside our reasonable control.
If a stated shipping timeframe cannot be met, we will provide the options required by our Shipping Policy and applicable law.
WHEN WILL I RECEIVE TRACKING INFORMATION?
Tracking information is provided when a shipment has been dispatched and tracking is available.
Carrier systems may require additional time to display the first scan or movement.
Some freight shipments use appointment information or freight-reference details instead of standard parcel tracking.
An order may arrive in multiple packages or on different delivery dates. Separate tracking information will be provided for each dispatched shipment when available.
CAN I CHANGE MY SHIPPING ADDRESS OR ORDER?
Contact us immediately at:
info@torqueranchmotors.com
(737) 864-6280
Address, quantity, vehicle, or product changes are not guaranteed after an order has entered fulfillment, been allocated, been prepared for shipment, or been dispatched.
Do not rely on an email request alone when the matter is urgent. Calling during business hours is recommended.
CAN I CANCEL AN ORDER?
Orders cannot be canceled through self-service.
Contact Torque Ranch Motors immediately to request a cancellation. Approval is not guaranteed.
Special-order, custom-order, made-to-order, allocated, prepared, or dispatched products may not be cancelable.
Approved cancellations remain subject to the published Return and Refund Policy and any disclosed non-recoverable charges.
HOW DO I CONFIRM THAT A PRODUCT FITS MY VEHICLE?
Select your vehicle through the Torque Ranch Motors vehicle-selection system and review the fitment information shown on the product page.
Fitment may depend on:
• Year
• Make
• Model
• Submodel
• Trim
• Engine
• Drivetrain
• Cab configuration
• Bed length
• Suspension configuration
• Existing modifications
• Production date
• VIN
Provide the complete VIN whenever requested.
Do not install, modify, paint, drill, program, or use a product that appears incorrect, damaged, incomplete, or incompatible. Contact us before installation when fitment is uncertain.
DO YOU GUARANTEE FITMENT?
We use available vehicle and product data to help identify compatible parts, but fitment can depend on vehicle configuration, production changes, existing modifications, and information supplied by the customer.
Fitment guidance does not replace manufacturer instructions, inspection of the actual vehicle, or professional judgment.
A product that appears incorrect or incompatible should not be installed.
DO YOU OFFER PROFESSIONAL INSTALLATION?
Yes. Torque Ranch Motors provides professional automotive parts installation and related services at our facility in Hutto, Texas, serving the Greater Austin area.
Torque Ranch Motors
3333 County Road 119, Suite 76
Hutto, TX 78634
Installation may require:
• An appointment
• Vehicle inspection
• A written estimate
• A deposit
• Additional parts or labor
• Separate authorization
Online product pricing does not automatically include installation labor.
Use the Installation Quote page or contact us directly to request an estimate.
DO YOU ACCEPT INTERNATIONAL ORDERS?
International orders are not currently available through the standard online checkout.
Customers outside the United States may contact us regarding a separately reviewed and quoted parts-sourcing or export order.
An international transaction is accepted only after the products, destination, shipping method, duties, taxes, legal restrictions, payment terms, and other applicable requirements have been confirmed in writing.
We do not make a general worldwide-delivery promise.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, INCOMPLETE, OR INCORRECT?
Inspect all packages promptly after delivery.
Report visible shipping damage, missing products, missing components, or incorrect products within 48 hours whenever reasonably possible.
Keep:
• The product
• All packaging and shipping materials
• Shipping labels
• Delivery documents
• Clear photographs of the package and product
Do not install, modify, paint, drill, discard, or use a damaged or incorrect product before receiving instructions from Torque Ranch Motors.
For freight deliveries, note visible damage or shortages on the delivery receipt before accepting the shipment whenever possible.
WHAT IS YOUR RETURN POLICY?
Eligible returns require prior authorization and are governed by the published Return and Refund Policy.
Products generally must be unused, uninstalled, unmodified, complete, and in resalable condition with the original manufacturer packaging.
Special-order, custom-order, made-to-order, installed, used, modified, clearance, final-sale, electrical, consumable, or otherwise restricted products may not be returnable.
Do not ship a product back before receiving return instructions.
WHERE CAN I FIND THE FULL STORE POLICIES?
The complete and controlling terms are available through the links in the website footer:
• Shipping Policy
• Privacy Policy
• Terms of Service
• Return and Refund Policy
If an FAQ answer conflicts with a published policy, the applicable published policy controls.